Privacy Policy Commitment Statement

Your privacy is important to us and we act transparently to protect your information.

Introduction to Privacy Policy

This Privacy Policy explains how lunarivexora.pro collects, uses, and protects your personal information. We follow all applicable privacy laws in Malaysia, prioritizing your data safety and ensuring transparency at every step.

By using our website, you accept this policy and agree to our information handling practices. Please read it carefully to understand your choices and rights in relation to your personal data.

Information We Collect About You

We collect information you provide directly and data gathered automatically through your use of our services to improve user experience and website functionality.

Information You Provide Directly

• Contact details submitted via our forms or emails.
• Questions or messages sent for support or consultation.
• Information provided when subscribing to newsletters.
• Data offered during survey participation or feedback.
• Personal preferences you share with us online.

Information Collected Automatically

• Browser data, such as device type and version.
• IP address and general location of use.
• Access dates, times, and interaction logs.
• Website cookies for preference and session tracking.
• Performance, analytics, or error-tracking information.

How We Use Your Information

Your information is used to deliver our services, communicate with you, enhance user experience, analyze network issues, and comply with local legal requirements.

• Providing website content and requested services.
• Communicating updates, news, or responses to you.
• Improving technical reliability and site experience.
• Analyzing service performance and usage trends.
• Fulfilling legal duties required by Malaysia law.
• Securing our website and detecting risks.
• Generating non-personal statistics for review.

Privacy Commitment: We are dedicated to safeguarding your information and take appropriate measures to ensure its confidentiality and integrity at all times.

How We Share Your Data

Your information is never sold. Data may be shared with trusted providers or authorities only as required for legal compliance or essential website services.

Use of Service Providers

We engage selected vendors for technical support and analytics. These vendors must comply with data protection regulations and respect your privacy.

Legal Obligations and Protection

We may disclose your data where necessary for compliance with Malaysian law or to protect rights and safety.

Anonymous Statistical Reporting

We aggregate user data for statistics but remove details that identify you individually before processing.

Your Rights and Choices

You may access, correct, delete, or limit the use of your personal data. We respond promptly and transparently to all privacy requests submitted.

• You can request a copy of your stored data.
• You may ask to update or correct any information.
• You have the right to request deletion.
• Request transferable copies in standard form.
• You may object to certain processing uses.
• You may seek limits on our data processing.

For privacy inquiries, please contact us directly and we will address your request in accordance with local laws.

Keeping Your Data Safe

We implement reasonable technical and organizational precautions to protect your data from unauthorized access, misuse, or disclosure.

Technical Security Measures

• Encrypted connections for all sensitive data exchanges.
• Regular updates of system software and platforms.
• Automated monitoring for security risks.
• Data redundancy and recovery procedures.

Organizational Safeguards

• Staff access limited to essential personnel.
• Staff trained in responsible data handling.
• Confidentiality agreements required from team.
• Documented response plans for data breaches.

Retention of Personal Data

We retain your data only as long as needed for legitimate business, support, or legal goals, as defined by Malaysia’s regulations.

• Contact, registration, and user account data.
• Newsletter topic preferences and interests.
• Questions and correspondence with our team.
• Invoice or payment records for service use.
• Subscription data for marketing communications.

When no longer needed, data is anonymized or deleted according to our policies and applicable law.

International Data Transfers

Where data is transferred abroad for processing, we ensure strong safety measures and contract terms for ongoing protection.

• Standard contractual clauses for transfers.
• Vendor compliance checks for legal adherence.
• Data minimization strategies for transfers.
• Transfers only where necessary for delivery.

Cookies and Website Tracking

lunarivexora.pro uses cookies to deliver smoother user experiences. You may adjust your browser settings to limit or refuse their use, though some features may not function correctly.

Types of Cookies We Use

• For fundamental website functions and security.
• Track technical errors and site loading speeds.
• Remember your preferences and settings.
• Enable improved features and convenience.

You can control cookies via your browser and review our Cookie Policy for full details.

Updates to Our Policy

This policy may be updated to comply with changes in the law or service updates. All modifications will be posted here.

• Notice on our homepage of policy changes.
• Update date listed at the top of this page.
• Direct notification for major changes, if necessary.
• Review of policy changes by our team.

Please check our policy regularly to stay informed of data practices.

How to Contact Us for Privacy

Lunarivexora

Infinity8 Reserve JBCC, Level 18 & 19, Menara JLand Johor Bahru City Centre, Jalan Tun Abdul Razak, Johor Bahru 80000 Malaysia

Phone: +603-8769 3216

Email: content@lunarivexora.pro

Last updated December 13, 2025

Policy effective December 13, 2025